Kara Ross, Kelly Claman and Customer Service
That is a photo of my Kara Ross jewelry. Most of it was bought by me except for a couple pieces that were gifted. Why am I writing about them? Well, I recently bought a few pieces and a couple of them had a couple minor errors with them – nothing that couldn’t be fixed. I tweeted to Kelly Claman, the owner of the showroom that carries Ross, asking for recommendations for fixing. Instead, Kelly and Sabrina sent me replacements (not asked for) immediately. Which is amazingly fabulous and deeply generous of them.
That is good customer service.